πŸ”’ HUNTREGIONAL CLINICAL PORTAL

Huntregional Therapy Services

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Huntregional Therapy Services

Clinical Executive Operations Portal β€’ HIPAA BAA Verified β€’ SSL TLS 1.3
Dr. Aris Thorne
Practice Director
Calls Handled Today
142
↑ 99.3% resolved without front desk
Waitlist Auto-Backfills
8 Slots
↑ $1,200 revenue saved today
Eligibility 270 Audits
34 Verified
100% Active copays confirmed
Prior Auths Active
12 Approved
0 Expired authorizations
SOAP Notes Drafted
19 Notes
Nora AI ambient scribe
Denial Appeals Filed
5 Appeals
$4,850 pending recovery
πŸ“‘ Live AI Operations Telemetry Feed LIVE UPDATING
Real-Time AWS Event Stream
πŸ“…
Grace (Waitlist AI)
3.8-Second Auto-Backfill Executed for Patient Sarah Jenkins (Physical Therapy)
$150 Saved
2 mins ago
πŸ’³
Olivia (Insurance AI)
FHIR 270 Audit Complete for Patient Marcus Vance β€’ BCBS Copay $35
Verified
5 mins ago
πŸ‘©β€βš•οΈ
Emily (Reception AI)
Inbound Call Handled β€’ Patient Identity Verified via Name + DOB
Resolved
8 mins ago
πŸ‘©β€βš•οΈ Emily β€” Call Reception & Identity Verification Log
Time Caller Name Phone Number Identity Verification Call Outcome Sentiment Action
08:42 AM Marcus Vance (469) 555-0198 Verified (DOB) Booked Evaluation (Tomorrow 2:30 PM) Positive
08:35 AM Rachel Adams (214) 555-0144 Verified (Ref MD) Prior Auth Status Delivered Neutral
08:12 AM Unverified Caller (972) 555-0199 Failed Verification Transferred to Staff Queue Escalated
πŸ“… Grace β€” 3.8s Waitlist Auto-Backfill Queue
Patient Name Discipline Days Waiting Contact Preference Backfill Speed Revenue Saved Status
Sarah Jenkins Physical Therapy 4 Days SMS Reminders 3.8 Seconds $150.00 Auto-Rebooked
David Miller Occupational Therapy 2 Days Voice Call 4.2 Seconds $150.00 Auto-Rebooked
πŸ’³ Olivia β€” Real-Time Insurance 270 Audit Ledger
Patient Name Payer Name Member ID Copay ($) Deductible Met ($) Remaining Visits 270 Status
Marcus Vance Blue Cross Blue Shield XEA-9048123 $35.00 $1,250 / $1,500 18 Visits ACTIVE ELIGIBILITY
Rachel Adams Aetna Healthcare AET-8840192 $0.00 $3,000 / $3,000 12 Visits ACTIVE ELIGIBILITY
πŸ“‹ Sarah β€” Prior Authorization Approval Pipeline
Patient Name Authorization # Payer CPT Codes Visits Remaining Expiration Date Status
Rachel Adams AUTH-PA-2026-99014 Aetna 97110, 97140 12 Visits October 31, 2026 APPROVED & ACTIVE
πŸ“ Nora β€” Ambient SOAP Scribe & Skilled Documentation Audit Engine
CMS Pub 100-02 Ch 15 Compliant
🚩

Nora Real-Time Skilled Documentation Audit Alert

Audit Flag Detected: Note lacks specific skilled tactile cuing terminology for CPT 97110 and missing baseline Goniometric ROM objective measurements.
Recommendation: Append skilled justification (e.g. "Therapist provided manual resistance to correct patellar tracking") to prevent Medicare CO-50 medical necessity denial.

Patient Visit SOAP Note & Billing Pair Draft

Patient: Marcus Vance | Therapist: Dr. Lin, PT | Discipline: Physical Therapy (PT)

SUBJECTIVE: Patient reports right knee pain reduced to 3/10 following quad strengthening exercise regimen. States difficulty climbing stairs at home.

OBJECTIVE: Active knee flexion 115Β° (goal 125Β°). MMT Quadriceps 4/5. Therapist provided skilled manual tactile cues for eccentric control during step-downs.

ASSESSMENT: Excellent functional progress post-evaluation. Patient requires continued skilled PT interventions to correct patellofemoral biomechanics.

PLAN: Continue PT 2x/week for 4 weeks. Advance to closed-chain resistance training.

ICD-10 & CPT Code Pairing Engine

CPT 97110 (Therapeutic Ex)
Paired: ICD-10 M25.561 (Pain, right knee)
CPT 97140 (Manual Therapy)
Paired: ICD-10 M75.101 (Rotator Cuff)
CPT 97535 (OT ADL Training)
Paired: ICD-10 R53.81 (Debility)
βš–οΈ Vera β€” Claim Denial & Timely Filing Appeal Intelligence
Claim # Patient Name Payer Denial Code Denied Amount Appeal Deadline Appeal Status Action
CLM-904812 Jonathan Reed Medicare FFS CO-50 (Medical Necessity) $485.00 120 Days (Remittance Date) Appeal Package Drafted
CLM-884910 Sarah Jenkins BCBS Texas CO-16 (Missing Modifier) $310.00 180 Days (EOB Date) Auto-Corrected 837P
πŸŽ™οΈ Agent Call Recording Vault (Categorized by Job Description Name)
Timestamp & Call SID Agent Job Description Name Caller & Patient Duration HIPAA Status Transcript & Summary Audio Playback
CS-904812
Today 08:14 AM
Emily β€” Clinic Reception & Emergency Triage AI Marcus Vance
+1 (469) 555-0198
1m 34s VERIFIED 2-FACTOR Emily verified 2-Factor Identity (DOB + Ref MD), answered knee evaluation questions, and confirmed appointment.
CS-884910
Today 08:00 AM
Grace β€” 3.8-Second Waitlist Auto-Backfill & Scheduler AI Jonathan Reed
+1 (214) 555-0144
0m 48s VERIFIED 2-FACTOR Grace verified 2-Factor Identity, processed 2:30 PM cancellation, rescheduled Jonathan for Tuesday, and auto-backfilled slot in 3.8s.
CS-771029
Yesterday 04:30 PM
Olivia β€” Health Insurance 270/271 Eligibility AI David Sterling
+1 (972) 555-0199
1m 52s VERIFIED 2-FACTOR Olivia verified 2-Factor Identity, ran FHIR 270 check, and confirmed $35 copay with 18 authorized visits.
CS-662910
Yesterday 02:15 PM
Sarah β€” Prior Authorization Approval & Tracking AI Robert Hayes
+1 (817) 555-0133
2m 15s VERIFIED 2-FACTOR Sarah verified 2-Factor Identity, audited Aetna portal, and confirmed Auth #PA-2026-99014 for 12 visits.
CS-554019
Yesterday 11:00 AM
Nora β€” Ambient SOAP Clinical Scribe AI Alexander Wright
+1 (469) 555-0177
7m 00s VERIFIED 2-FACTOR Nora authenticated clinician & 2-Factor patient identity, transcribed PT evaluation, and drafted SOAP note.
CS-441098
Yesterday 09:45 AM
Vera β€” Claims Denial & Appeals Intelligence AI Christopher Brooks
Payer Appeals Line
3m 00s VERIFIED 2-FACTOR Vera authenticated claim credentials, audited Medicare CO-50 denial ($485), and compiled 1-click appeal package.
🧾 Patient Check-in Kiosk Report β€” Today
Patient Name Check-in Type Discipline Check-in Time Appointment Time Status
Marcus Vance πŸ–οΈ Touch Physical Therapy 08:24 AM 08:30 AM Seated
Rachel Adams πŸŽ™οΈ Voice Occupational Therapy 09:41 AM 09:45 AM Seated
Sarah Jenkins πŸ–οΈ Touch Physical Therapy 10:52 AM 11:00 AM Waiting
David Miller πŸ–οΈ Touch Speech Therapy 11:05 AM 11:00 AM Checked In Late
πŸ“‘ Live Appointments β€” Real Data
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πŸ” Audit Log β€” Who Accessed What Patient
When Staff User Action Patient
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πŸ” Authentication Events
When User Event
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πŸ—„οΈ Retention Review

Patients whose most recent case was discharged more than the selected number of years ago, with no other active or on-hold case. This list is informational only -- nothing here deletes or modifies any record. Review with whoever owns your retention policy before acting on it.

PatientCasesLast DischargedYears Since Discharge
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πŸ—“οΈ Today's Schedule β€”
πŸ“ Patient Charts
NamePhoneDate of BirthEmail
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β€”
🩺 Cases
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πŸ“Ž Documents
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πŸ—’οΈ Chart Notes
Free-text log entries -- e.g. a patient cancelling or no-showing their evaluation before any case exists. Not a clinical/billable document.
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πŸ“¨ Referrals
PatientPhoneReferring PhysicianDisciplineReceivedScheduledStatusLinked Record
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🩺 Physicians
NameNPISpecialtyPhoneCity / State
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🏦 Payers
NameTypePayer ID #Phone
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πŸ’΅ CPT Rates

Right now, the Billing Report is priced entirely off Medicare rates as an interim standard rate card -- every charge line uses the Medicare $/unit rate for its CPT code, regardless of the patient's actual payer. At go-live, each client will provide their own real charge master (per-payer contracted rates), and this table already supports that (payer type is stored per rate below); until then, only Medicare rows affect the report -- other payer types are optional early prep and are ignored for pricing.

Payer TypeCPT CodeRate / UnitUpdated
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πŸ‘₯ Team
NameEmailRoleDisciplineLicenseNPISignatureStatusActionsAdmin Access
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πŸ—‚οΈ Admin Center
Directories
🩺
Physicians
Referring physician directory
🏦
Payers
Insurance payer directory
πŸ‘₯
Team
Staff roster, roles, credentials, account access
Dashboards
Documentation
Visits & Referrals
Billing & Cerner Export
Compliance & Security
πŸ“Š Reports
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πŸƒ Productivity by Therapist

Visit and unit/minute counts only -- this schema doesn't carry a billing rate table, so no dollar figures are shown here.

TherapistVisitsUnits BilledMinutes Billed
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πŸ—“οΈ Daily Visits by Therapist
DateTotal
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πŸ’΅ Billing Report

Charges = billed units Γ— the Medicare $/unit rate for that CPT code (see Admin Center β†’ CPT Rates) -- used as an interim rate card for every payer until each client's real charge master arrives at go-live. A code with no Medicare rate configured shows as Unrated rather than $0.

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By Payer
PayerUnitsCharges
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By Therapist
TherapistUnitsCharges
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By CPT Code
CPTUnitsCharges
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Charge Detail
DatePatientTherapistPayerCPTUnitsCharge
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🧾 Clinic Census
PatientPhoneDOBDisciplineCase StatusPayerPhysicianDiagnosis
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🎯 Director Dashboard
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πŸ“ˆ KPIs
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πŸƒ Productivity

Visit and unit counts -- no dollar figures (see Financials below).

TherapistVisitsUnits BilledMinutes Billed
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πŸ—“οΈ Patient Visits
DateTotal
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🚫 Cancellations & No-Shows
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πŸ’° Financials
Not yet available. This system has no billing-rate table wired in, so revenue can't be computed accurately yet -- fabricating a dollar figure here would be worse than showing none. Visit and unit volume are in the Productivity widget above.
πŸ‘· Labor
Not yet available. This system has no staff wage/hours data source to compute labor cost from yet.
πŸ”„ Cerner Export

Signed treatment notes, evaluations, and progress reports for patients with a Cerner Patient ID on file are exported to Cerner (Oracle Health FHIR) on a daily/weekly schedule. Entries below are only ever created once a record is signed and its patient is matched -- unmatched patients show as "skipped_no_crosswalk" rather than being silently dropped. Set a patient's Cerner Patient ID from their chart, and a case's Cerner Encounter ID from that case's card, to enable matching.

PatientTypeSourceStatusCerner ResourceErrorAttempted
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πŸ“ Notes Completion
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πŸ‘€ Completion by Therapist

Notes created in this range, per therapist -- how many are still open (unsigned), and the average days from creation to signature for the ones that are finalized.

TherapistTotal NotesSignedOpenAvg Days to Finalize
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⚠️ Missed & Open Notes

Notes with no signature yet, oldest (most overdue) first.

PatientTherapistNote TypeDate of ServiceDays Open
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πŸ“ˆ Referral Conversion
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πŸ₯ By Referring Physician
PhysicianTotal ReferralsConvertedConversion Rate
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